Jade Cooper, City College of NY

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The trick to the financial aid office is you have to go super early to avoid the lines and crowd. The office itself isn’t too bad but calling them is the worst because you’re never going to reach anyone.  The problem is we need more workers, because three people at a desk trying to accommodate a hundred students at a time just doesn’t work.

We need a bigger office and it needs to open earlier so more people have access.